Drug and Alcohol Testing

We offer oral and urine drug screening, collection for direct laboratory testing and breath alcohol screening.

Our collectors have received a statement of attainment in accordance with The Australian Quality Training
Framework, ensuring our testing procedures comply with the Australian Standards and we partner with NATA accredited laboratories ensuring sample security through appropriate chain of custody.

Medical Review Officer (MRO)

A medical review officer (MRO) is a registered medical practitioner with both knowledge and understanding of drug and alcohol test results, allowing for their interpretation with consideration of substance use disorders and is accredited by the Australian Medical Review Officers Association (AMROA). 

Prescription and over the counter drugs can cause non-negative results in screening, and need further laboratory testing and interpretation. Our medical staff will perform basic interpretation; however, an MRO review is best practice or may be required in some instances to accurately identify appropriate use of approved drugs.  

The MRO will also be able to recommend follow-up recommendations as necessary, such as re-testing, retraining or coordination of a drug and alcohol intervention program.

Australian Standards

  • AS/NZS 4380 – Procedures for specimen collection and the detection and quantitation of drugs of abuse in urine
  • AS/NZS 4760 – Procedure for specimen collection and the detection and quantification of drugs in oral fluid
  • AS 3547 – Breath Alcohol Testing Devices
Audiometry

Audiometry

Managing noise and preventing hearing loss at work is part of the responsibilities of a business owner. Part of an effective management strategy involves the establishment of baseline hearing thresholds for your workers and monitoring their hearing periodically. 

IOH conducts our services to Australian Standard AS/NZS 1269:4 including ensuring:

  • audiometrists are appropriately trained and experienced.
  • audiometers are properly maintained, tested and calibrated, and
  • the acoustical environment meets requirements for maximal permissible ambient noise level (MPANL) i

IOH offer Audiometric Screening at our clinics:

  • Wollongong
  • Parramatta
  • Campbelltown
  • Maitland

Onsite Testing

Onsite testing can be conducted in our mobile hearing booth or in a quiet room for smaller numbers.

Our onsite trailer is located in Wollongong from where we can cost effectively service southern NSW and Greater Sydney areas, and can accommodate other regions on request.

Training

IOH provides a diverse range of training programs aimed at minimising the incidence and impact of injuries and maximising health, safety, productivity and leadership to assist you in looking after your biggest asset – your people.

IOH provides training services at a number of our office locations, or we can also come to your workplace if suitable. Contact your local IOH Office for a complete list of training currently available.  

RTW INTEREST GROUP

IOH periodically hosts Return to Work Coordinators / WHS Professionals Interest Groups that provide an excellent networking opportunity for anyone involved in managing injuries or workplace health and safety. These meetings provide a forum to share information and seek valuable advice from like-minded professionals and seek assistance in managing challenging situations and claims.

The meetings format is one of discussion and networking with a guest speaker presenting information on relevant topics that cover a range of areas helpful to RTW Coordinators and WHS Professionals. Guest speakers can include psychologists, occupational therapists, insurers, SafeWork inspectors, protective equipment specialists, solicitors, insurance representatives and many others. Interest groups are held in Campbelltown, Parramatta, Penrith and Wollongong.

MENTORING

IOH offers a mentoring service to help RTW Coordinators and WHS Professionals. Our experience and expertise gained from working in these areas since 1984 can be used to assist you in your job and provides valuable on-the-job and updated training for you at the same time, better equipping you to deal with issues in the future.

Rehabilitation

Same Employer RTW Rate
0 %
New Employer RTW Rate
0 %
Source: 12 month Outcome data to 31 March 2026

SIRA’s 2025 Workplace Rehabilitation Provider Evaluation identified that 76% of people who engaged with a workplace rehabilitation provider achieved a durable return to work outcome. View the SIRA report .

For over 40 years, IOH has helped injured workers, employers and insurers achieve safe, practical and sustainable return to work outcomes.

We know that recovery does not always happen before a person returns to work. With the right plan, support and workplace adjustments, work itself can be an important part of recovery.

IOH provides workplace rehabilitation services focused on clear goals, practical strategies and staged return to work planning. Our experienced consultants understand injury management, workplace dynamics, rehabilitation options, procedures and legislation. Each brings specialist expertise across areas such as physical rehabilitation, psychological support, stress management, job placement and counselling.

We help make the return to work process easier to understand and easier to manage — providing accessible guidance, coordinated support and a clear pathway toward the best possible outcome.

Same Employer - Recover at Work

IOH's Same Employer Rehabilitation Team will be engaged when there is a risk of a delayed return to work, or if the worker is not progressing as expected in their recovery at work.  IOH consultants become the expert facilitator of the return to work and recover at work process, communicating clearly and frequently with the worker and all stakeholders [employer, treating doctor, scheme agent, family and others] to develop a clear and collaborative action plan. If any new barriers are identified IOH will ensure stakeholders are involved in the new strategies that are being considered.

New Employer Rehabilitation - Return to Work Redeployment

Unfortunately sometimes an injury procludes a worker from returning to work in their prior workplace or role. This is where our New Employer Team come in. They are tasked with assisting the worker unpack their skills and experience, to put the pieces together to form a strong job seeking strategy. The New Employer Team then assist the worker implement that plan, assisting them with the job search and interview stages until they find that perfect new position. Our team greatly exceed the outcomes of other rehabilitation providers, with our clients having almost 50% higher likelihood of finding that next role.

Workplace Rehabilitation and Return to Work Support in NSW

Workplace rehabilitation helps an injured or unwell worker recover at work or return to safe, suitable employment. The goal is not just to “get back to work” quickly, but to build a practical, medically informed plan that supports recovery, reduces the risk of re-injury and keeps everyone aligned.

At IOH Health, our workplace rehabilitation consultants work with the worker, employer, treating doctor, insurer and other stakeholders to identify barriers, clarify capacity and develop a staged pathway back to work. This may involve returning to pre-injury duties, temporary suitable duties, modified hours, workplace adjustments, or, where return to the same employer is not possible, support to find suitable work with a new employer.

IOH is an accredited workplace rehabilitation provider for SIRA NSW and Comcare schemes, supporting workers compensation and CTP matters across NSW.

When should a workplace rehabilitation provider be involved?

A workplace rehabilitation provider can assist when a worker’s recovery or return to work is not progressing as expected, or when extra support is needed to coordinate the process.

Common reasons for referral include:

  • difficulty identifying safe and suitable duties
  • complex physical or psychological injury
  • delayed recovery or uncertainty about work capacity
  • communication issues between the worker, employer, doctor or insurer
  • the need for a workplace assessment, functional capacity evaluation or vocational assessment
  • barriers to returning to the same role, workplace or employer
  • support required for redeployment or new employer rehabilitation

Early referral can help clarify the worker’s capacity, identify practical options and reduce delays in the recover-at-work process.

What does workplace rehabilitation involve?

Every claim is different, so workplace rehabilitation should be tailored to the worker’s injury, capacity, workplace and recovery goals. IOH may assist with:

Workplace assessments and suitable duties

A workplace assessment reviews the worker’s duties, work environment and available suitable work options. This helps determine whether duties can be modified safely through changes to tasks, hours, equipment, work practices or supervision.

Suitable duties may include parts of the worker’s usual role, reduced hours, modified duties, alternate tasks, training opportunities or work at a different site, depending on medical certification and workplace availability.

Recover-at-work and return-to-work planning

A recover-at-work plan provides a clear, staged pathway for increasing duties or hours in line with medical capacity. IOH consultants help ensure the plan is practical, understood by all parties and reviewed as recovery progresses.

Functional Capacity Evaluations

A Functional Capacity Evaluation, or FCE, assesses a worker’s physical capacity against specific work demands. This can help clarify what duties are currently safe, what restrictions apply and what supports may be required.

Psychological injury rehabilitation

Psychological injury claims often require careful coordination, clear communication and sensitivity to workplace, interpersonal and psychosocial barriers. IOH supports recovery-focused planning that considers both the worker’s health needs and the practical realities of the workplace.

Vocational assessment and new employer rehabilitation

If the worker cannot safely return to their pre-injury employer or role, IOH can assist with vocational assessment, transferable skills review, labour market research, job-seeking strategy and new employer placement support.

Same employer vs new employer rehabilitation

Same employer rehabilitation focuses on helping the worker recover at work or return to work with their pre-injury employer. This may involve workplace assessment, suitable duties planning, stakeholder meetings and graded upgrades.

New employer rehabilitation applies when returning to the same employer is no longer suitable or realistic. IOH helps the worker identify transferable skills, explore suitable job options, prepare for job seeking and move toward sustainable employment with a new employer.

Why choose IOH Health?

IOH has supported workplace injury recovery since 1984. We are an independent Australian health provider, not owned by an insurance broker, claims intermediary or private equity group. That independence matters.

In the workers compensation market, some rehabilitation providers sit within broader broker-owned or investor-owned groups. In those models, a broker may recommend a rehabilitation provider that is part of its own corporate family. Even where that is disclosed and managed appropriately, it can create a perceived conflict of interest: is the referral being made because the provider is the best fit for the worker and employer, or because the work stays inside the same group?

IOH offers a clear alternative. We are not a broker-owned rehabilitation subsidiary and we do not rely on internal referral pathways from a parent company. Referrals to IOH are earned through performance, responsiveness, communication and outcomes.

Our team brings together rehabilitation consultants and allied health professionals with experience across physical injury, psychological injury, workplace assessment, vocational rehabilitation and recover-at-work planning. 

Workplace rehabilitation FAQs

Workplace rehabilitation is a coordinated process that helps an injured or unwell worker recover at work or return to suitable employment. It may include assessment, planning, workplace modification, suitable duties, case conferences and vocational support.

In workers compensation matters, workplace rehabilitation services are generally funded by the insurer when they are reasonably necessary and approved as part of the claim.

In NSW SIRA Scheme, workers can be involved in the choice of workplace rehabilitation provider. The provider should be suitable for the worker’s needs, location, injury type and recovery goals.

A recover-at-work plan outlines the worker’s duties, hours, restrictions, goals and review points. It helps the worker, employer, doctor, insurer and rehabilitation provider stay aligned during recovery. It is newer terminology for return-to-work plan with the language focusing on returning and recovering at work.

Suitable duties are work tasks matched to the worker’s current medical capacity. They may be temporary or modified and should support recovery without placing the worker at risk of further injury.

New employer rehabilitation may be needed when the worker cannot safely or sustainably return to their pre-injury employer or role. It focuses on identifying realistic employment options and supporting the worker into suitable new work.

IOH is a participating member in the Australian Rehabilitation Providers Association (ARPA). ARPA fosters communication in the rehabilitation industry to promote and advance recovery, restoration, return to work and return to independence of people with injuries and diseases. Our involvement with ARPA is our commitment to providing our clients with best practice workplace rehabilitation.

Dr Mark Jones

Employment Medical Assessments

Occupational Therapy

 Our Occupational Therapists use a client centred approach to achieve health, wellbeing and independence through participation in life occupations. Life occupations are the meaningful activities people complete to look after themselves, work, attend school, activities and participate in the home and community. This is the IOH Mission to “empower people to realise and achieve their potential for lifework and play”.

Our OTs engage in regular professional development and regularly collaborate with assistive technology providers and our builder network to ensure we are providing current best practice recommendations to help you achieve your goals.

Our Occupational Therapists are supported by our Allied Health Assistants who can help deliver your goals more affordably.

We deliver services to clients funded in many ways, including NDIS, My Aged Care eligible participants and to clients paying privately.

Our standard rates for Occupational Therapy Services are:
* Services delivered under NDIS will observe the NDIA imposed funding limits.
 

IOH Health is a Registered NDIS Provider

IOH Health is a Registered NDIS Provider and our services are developed to meet the highest health and disability standards. We offer a range of occupational therapy assessments, training, treatments and prescriptions in line with the requirements of the NDIS (National Disability Insurance Scheme).

Participant
I gave Lizzie Golden 5/5 for all feedback questions. She was so knowledgeable and supportive and has made a huge difference for me.
Support Coordinator
Support Coordinator
I really would like Melissa Wright to support our participant because she has a bit of understanding and a good knowledge about Deaf Culture, she communicates well with one of the participants I serve and best of all makes great reports. I had other previous OTs and I had to help them how to write the Functional Assessment Report, I do not want to do this again
Participant
Participant
Stefani has been amazingly persistent in chasing up my pressure care mattress.
Carer
We have enjoyed working with Gabbie, thank you Gabbie for the support you have provided over the years.
Carer
Keira Minton was a wonderful Occupational Therapist to work with and her professionalism and promptness is amazing. The Functional Assessment that my son received was the best I have ever come across and I will recommend her to everyone.
Student
Student
Hands up to Jasmine Lay taking 3 students to Active Mobility’s very large showroom yesterday. I personally found it extremely educational and it has opened my eyes to the world of AT. I really enjoyed the problem solving aspect to this visit, trialling hoists, wheelchairs and being quizzed by the OT rep there on our knowledge. Great experience overall!

 

What can Occupational Therapy help with

Our Occupational Therapists work with a diverse range of people, groups and communities and are available to provide the following services:

  • Minor and major home modifications
  • Equipment and Assistive Technology prescription
  • Functional Capacity and Activity of Daily Living Assessments
  • Environmental and Housing Needs Assessments
  • Manual Handling Training
  • Ergonomic Assessments
  • Self-care, pressure care, falls and mobility Assessments
  • Therapeutic intervention to increase community participation and completion of activities of daily living

Our Occupational Therapists are available for both in home or clinic consultations.

As a Registered NDIS Provider you can be assured that IOH meet the government quality and safety requirements. We have accepted the responsibility to provide services at a higher level of quality. 

NDIA-Managed participants can also access services seamlessly.

Exercise Physiology

Take control of your life with an exercise routine tailored to your goals and suitable to your abilities.

NDIS Service Provider

IOH Health is a NSW disability service provider, offering exercise physiology programs, practice, information and guidance for NDIS (National Disability Insurance Scheme) participants. Our Accredited Exercise Physiologists can provide safe methods for managing chronic illness, medical conditions, past injuries, disabilities and diseases. They can also help prevent a variety of conditions and improve your overall health.

Benefits of Exercise Physiology

  • Control your blood glucose levels
  • Control your blood pressure
  • Control your cholesterol levels
  • Manage your weight
  • Improve heart & lung function
  • Build and refine your muscle mass
  • Healthier bones
  • Improved strength, endurance and flexibility
  • Improved coordination, balance and posture
  • Improved ability with activities of daily living

As a Registered NDIS Provider you can be assured that IOH meet the government quality and safety requirements and NDIA-Managed participants can also access services

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